Summary
We're seeking a Customer Support Trainee, you will play a crucial role in assisting our clients to achieve their desired outcomes with our products. Your responsibilities will include monitoring and managing chat support, promptly addressing customer queries, and coordinating with relevant teams to resolve issues. Additionally, you will follow the bug reporting process, ensuring that issues are documented and assigned to Engineers for resolution. Your efforts will contribute to enhancing customer satisfaction and ensuring a seamless experience with our products.
Responsibilities and Duties
Product/ Business:
Product Knowledge and Client handling
Lead and guide the team in handling inquiries most effectively.
Set up the customer system through the setup process and ensure customers are fully onboarded.
Understand the existing features as well as the FAQs through support articles.
Chat Support and Bug reporting:
Monitor chat support and videos to make sure the team has provided the right solution to the customer's problem.
Answer any raised queries by the customer and connect with the concerned team, if needed.
Follow the bugs reporting process and assign them to Engineers.
Support the customers with data Updates.
Qualifications
Ability to work in a team, collaborate effectively, and manage multiple tasks simultaneously.
Strong attention to detail, a proactive attitude towards learning, and taking on new challenges.
Problem-Solving Aptitude: A proactive approach to identifying and resolving technical issues.
Excellent ommunication skills to work effectively with both technical and non-technical stakeholders.
A roactive approach to identifying and addressing issues, and a commitment to continuous improvement.
Bonus Skills
High level of integrity and honesty.
Strong interpersonal skills and ability to build positive relationships with colleagues and stakeholders.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Benefits
5 Days
Work Week
Festival
Bonus
Open
Work Culture
Access to
Online Learning
Competitive
Salary
Develop
Global Skills
Team Building
Activities
